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Operations

Communications Course


Description
The Communications Course will provide communication methods for handling incoming phone calls, dealing with difficult patients and handling complaints.

Content
  • Introduction to Communications and Incoming Calls
  • Incoming Calls
  • Quiz #1: Incoming and Priority Calls
  • Phone and Voicemail Etiquette
  • Quiz #2: Phone & Voicemail Etiquette
  • Handling a Patient Complaint
  • Dealing with a Difficult Patient
  • Quiz #3: Dealing with a Difficult Patient
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 3 years